Privacy Policy for NORA
We take your privacy seriously and are committed to protecting the personal information you share with us. This policy explains what information we collect, how we use it, and what rights you have.
Data Controller
NORA-International SI (Denmark) is the data controller responsible for personal data collected through donations, including card payments (via OnPay) and MobilePay. For donations made by direct bank transfer to NORA-Madagascar’s local account, NORA-Madagascar processes only the information visible on the bank transfer itself (such as the sender’s name and the amount) for accounting purposes. No email address is collected, and no confirmation email is sent for this donation method.
Donations
All donations made to NORA are final and non-refundable. Once a donation is processed, it is allocated directly to our programs and cannot be returned. If you believe a donation was made in error (e.g. duplicate charge or technical error), contact us at info@nora-madagascar.com within 10 days and we will review it on a case-by-case basis.
What Information We Collect
We collect information in a few different ways, depending on how you interact with our website.
- When you visit our website: We automatically collect your IP address. This is a unique number assigned to your device when you browse the internet. We use this for basic website statistics.
- When you make a donation: We collect your name and email address in order to process your donation and send you a confirmation. Payment details (such as card information) are processed directly by our payment provider, OnPay/Clearhaus — we do not receive or store your card information.
- Cookies:Our website uses cookies to run properly and to understand how visitors use the site. Essential cookies are required for basic functionality, such as logging in. Statistics cookies help us understand website traffic and donation sources. A full, up-to-date list of the cookies we use is provided below.
- Embedded content: Articles on our site may contain embedded content like videos, images, or articles from other websites. This content acts as if you’ve visited the other website directly, which means they might also collect data about you, use cookies, or track your interactions.
Essential
Essential cookies enable basic functions and are necessary for the proper function of the website.
| Name | Description | Duration |
|---|
| wpconsent_preferences | This cookie is used to store the user's cookie consent preferences. | 30 days |
Login
These cookies are used for managing login functionality on this website.
| Name | Description | Duration |
|---|
| wordpress_logged_in | Used to store logged-in users. | Persistent |
| wordpress_sec | Used to track the user across multiple sessions. | 15 days |
| wordpress_test_cookie | Used to determine if cookies are enabled. | Session |
Statistics
Statistics cookies collect information anonymously. This information helps us understand how visitors use our website.
WooCommerce Sourcebuster
SourceBuster is used by WooCommerce for order attribution based on user source.
| Name | Description | Duration |
|---|
| sbjs_session | The number of page views in this session and the current page path | 30 minutes |
| sbjs_udata | Information about the visitor’s user agent, such as IP, the browser, and the device type | session |
| sbjs_first | Traffic origin information for the visitor’s first visit to your store (only applicable if the visitor returns before the session expires) | session |
| sbjs_current | Traffic origin information for the visitor’s current visit to your store | session |
| sbjs_first_add | Timestamp, referring URL, and entry page for your visitor’s first visit to your store (only applicable if the visitor returns before the session expires) | session |
| sbjs_current_add | Timestamp, referring URL, and entry page for your visitor’s current visit to your store | session |
| sbjs_migrations | Technical data to help with migrations between different versions of the tracking feature | session |
How We Use and Protect Your Information
We handle all your personal information with great care and confidentiality. We follow the standards set by the EU’s General Data Protection Regulation (GDPR).
- Sharing your information: We may share your information with third-party service providers (data processors) who help us operate our website and services, but only with an agreement that ensures your data is protected. We never share your data with other parties for marketing or other purposes without your explicit consent.
- Data security: We take appropriate security measures to protect your personal information from unauthorized access, loss, or misuse.
Your Rights and Choices
You have full control over your personal data.
- Access and Correction: You have the right to know what information we have registered about you. If you believe any of the information we hold is incorrect or outdated, please let us know so we can update it.
- Data erasure: You can ask us to delete any personal data we have about you. This doesn’t include data we are legally or administratively required to keep.
- Withdrawing consent: You can withdraw your consent for us to use your personal data at any time.
- Storage period: We only store your information for as long as required by law or as necessary for the purposes for which it was collected.
Contact Us
If you have any questions, concerns, or complaints about this privacy policy or your personal data, please contact us. We will respond to your inquiry as quickly as possible, and at the latest, within one month.
